African dream customer service sucks!!!!!

I am so pissed off. If i was light skinned, i bet my whole body would be red right now. On top of the issues i'm having to deal with right now, one bitch, who is going to die a slow painful death has decided to add to my issues.

First of all, i will never buy AFRICAN DREAM phone card ever again. They have the WORST customer service i have ever encountered in my life. I am so pissed, i'm shaking. All for $5. It's not even about the money at this point. It's the blatant rudeness.

So i buy a phone card to call my friend in SA. I scratch the card, put in the pin number and they said "you do no have sufficient funds to make this call" Kini? I dial again, thinking i didn't hear right, same message. So like a responsible citizen, i dial their customer service number and explain my little problem. The girl starts off with an attitude and tells me that i used the card. Haba! I said i just dey scratch the card now now, i never even dial any number. so she's like hold on, i held on. She comes back after what feels like 4ever, i even thot she hung up, that's how long i had to hold. They don't even the courtesy of having a hold music, bastards. So she comes back and tells me that i used the phone card on the 20th from maryland to call Liberia. Wetin, wetin?!!!! First of all, i'm not in maryland. Maryland is a 12hr drive away from here. Secondly, i no know anybody for Liberia. I try to nicely explain all these very pertinent facts to the lady calmly oh, b4 i know wetin dey happen she don dey shout for me. I swear to God, i was shocked, because i was the one supposed to be yelling not her. She was like "Did u buy the card from me, what do u want me to do? You need to go back to the gas station". I was like, "why are u having an attitude........" B4 i could complete my sentence, oh girl don hang up the phone. To say i was shocked is an understatement.

So i called back, they put me on hold, picked the phone and hung up THRICE.... finally another person picks (these are all africans by the way, not nigerian accents, more like ethiopian accents). I try to explain to her, evidently they knew who i was cos b4 i could even finish, she starts telling me that i already used the card, that there's nothing i could do except go back to the gas station i got it from. I tried to explain that the card was not tampered with and the gas station does not do refunds on phone cards, as i'm talking, she's talking over me saying "ma'am, ma'am and pressing a button on the phone that makes a beeping sound so that i can stop talking. So i keep quiet and she repeats that i have to go back to the gas station, and b4 i can get another word in, she hangs up on me. Can u imagine?!!!

Of course, i'm pissed and i go back to the gas station. Do u think i got another phone card? NO!!! I didn't think i would cos in all honesty the gas station doesn't have to refund the phone card cos the problem is with the company not the gas station. The card wasn't tampered with, their records show the card was used in maryland, and we are not in maryland. So i know the gas station has nothing to do with this mess.

I dey vex, i dey vex, i dey vex .................... i need an outlet for this anger. I'm submitting a complaint on the FTC website. I am that pissed. I don't give a shit that it's $5. It's not about the money. I don't think anyone should be treated that way. Hanging up on me for what? God go punish all of them. Unexpected diarrhea to them all. Na so dey go dey shit for body for the rest of this yr.